If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team.
General Questions
We offer a wide range of steel products including structural beams, steel plates, bars, and custom-cut items tailored to meet diverse construction and industrial needs.
Our website includes detailed specifications and properties for each steel grade. For specific project advice, our expert team is available to guide you through the selection process.
es, all our products adhere to international quality standards, ensuring high performance and reliability for all applications.
Absolutely, we provide customization services for numerous products. Please contact our sales team to discuss your specific requirements and how we can assist.
We accept returns of unused and undamaged products within 14 days of purchase. Custom-cut items and certain marked goods are non-returnable.
We accept various payment methods including credit/debit cards, electronic funds transfers, and other secure payment options specified at checkout.
Shipping costs are based on the delivery location, the weight, and dimensions of the order. Deliveries within an 8km radius of our factory are free, with charges applicable beyond this distance.
Please report any damages or discrepancies at the time of delivery on the delivery or collection note. This allows us to address and resolve the issue promptly.
Orders can be cancelled before they are dispatched. Please contact our customer service immediately to process the cancellation.
We take your privacy seriously and implement robust security measures to protect your personal information. Our Privacy Policy details how we collect, use, and safeguard your data.
These questions and answers aim to cover the fundamental aspects of our products and services, providing clarity and enhancing the customer experience with Fastone Steel Investments Pvt Ltd.
