Our Shipping and Delivery Policy is designed to ensure that your purchases arrive in a timely and secure manner. Below are detailed explanations of our delivery terms to help our customers understand our processes and prepare for a smooth delivery experience.
Delivery Times
Commitment to Timeliness:
We strive to deliver all orders within the estimated delivery times provided at the time of purchase. These timelines are carefully calculated based on standard processing times and the logistical capabilities of our shipping partners.
Variable Factors:
However, delivery times may vary due to several factors beyond our control, including but not limited to weather conditions, logistical disruptions, or unexpected increases in demand. While we make every effort to meet the estimated delivery dates, these external factors can occasionally cause delays.
Customer Communication:
In the event of a delay, we commit to communicating proactively with our customers, providing updates and new estimated delivery times as soon as information becomes available.
Shipping Carrier Liability
Carrier Responsibilities:
While we partner with reliable shipping carriers to handle your orders, it's important to note that we are not liable for any delays or damages that occur during the shipping process once the items leave our facility.
Insurance and Protection:
We ensure that all shipments are adequately insured to protect against potential loss or damage. This policy provides an added layer of security for our products and investment.
Handling of Damages and Shortages
Immediate Reporting:
Any damages or shortages must be reported at the time of delivery or collection. We ask customers to carefully inspect their orders upon receipt and note any issues directly on the delivery or collection note.
Documentation for Claims:
This immediate documentation is crucial for processing any claims with our shipping carriers and within our own systems. It helps us to address and resolve any issues quickly, ensuring customer satisfaction.
Free Delivery within Local Radius
Free Delivery Zone:
We offer free delivery for all orders within an 8km radius from our factory. This service is part of our commitment to providing excellent customer service and value to our local community.
Chargeable Distance:
For destinations beyond the 8km radius, delivery charges apply and are calculated per kilometer. This pricing structure is transparently communicated at the time of order placement, ensuring that there are no surprises.
Chargeable Delivery Over 8km
Transparent Pricing:
Delivery fees for areas outside the 8km radius are clearly outlined during the checkout process. These fees are calculated based on the distance from our factory to the delivery destination, ensuring fairness and accuracy in shipping costs
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Efficient Route Planning:
We utilize efficient route planning technologies to minimize delivery charges and ensure the fastest possible delivery to your location.
